I recently became annoyed by the constant prompting do download the Citrix Online Launcher everytime to tried to connect to an online meeting with Google Chrome browser. The Citrix Online Launcher is a zip file that then installs the latest version of GotoMeeting and connects you to the meeting. Well I have GotoMeeting installed on my Macbook Air but it prompted me to download this file every time! I was annoyed and sent the following tweet:
“why do i get prompted to download a file every time i try to connect to a #Citrix GotoMeeting… this is dumb.”
Well somebody’s job at Citrix Online must be to watch twitter because after a few minutes I had @GotoMeeting sending me information and suggestions on how to fix this. Most revealing was this article they sent me http://support.citrixonline.com/en_US/GoToMeeting/help_files/GTM140016?Title=Disable+the+Launcher+plugin
After checking the plugins on Chrome GotoMeeting was not set to disable but after checking the box Always allowed I was not prompted again to install the Citrix Online Launcher, problem solved! Thanks GotoMeeting for helping me and for embracing social media.